Am I Jinx'ed? Firefly Broken on Receipt..... [Archive]

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helsam67

4th February 2011, 19:17

Number 452

4th February 2011, 19:42

Hello All

I can't believe I'm writing this but I've just received my Firefly only to find the bucket broken off and the framework from the rear load area loose in the box. There does not appear to be any 'broken pieces' just fractured glue joints so I now have a quandary.......do I stick things back on with super glue or return the whole piece to RH for a replacement?

Your views are sort.

Steve

1) Contact RHD, they will provide you with freepost address
2) Return it to RHD.

I suspect that RHD will be just as disappointed as you that this has happened, and I'm sure they will want to rectify matters for you.

Draydurbullies

4th February 2011, 20:12

You are certainly having a bad run of luck......................What really concerns me is that it usually always happens in 3's:eek:

As Number **2 has already pointed out, i'm sure all will be sorted to your satisfaction:)

helsam67

4th February 2011, 20:17

Thanks for the quick responses

I only have praise for RH and their customer service. I was just trying to avoid going through the same rigmarole as Fireflash but your right I will email RHD and get a freepost address to return it. I have looked closely at the polystyrene packing and noticed that when the piece is in the bottom section the bucket is wedged against the underside of the cut-out so any movement would result in undue pressure being applied to the the top edge resulting in it be 'pushed off'. The frame from the top looks like it just needed more glue.

Hopefully Matt will offer words of advice once he's read this. I feel really bad bringing it to the forum but this is only the second time this has happened and all my other pieces have arrived perfect. However, RH cannot address these things unless there is feedback from their collectors. I have no doubt they will excel again in their customer service.

Steve

MattB

4th February 2011, 20:32

We certainly will make sure to get what you've paid for....a 'whole' LTD Firefly....bloomin eck a creaky start...we will get it right I assure you. Again may you have our sincerest of apologies for your understandable stress....

all the best MattB:)

Number 452

4th February 2011, 21:48

There you go Steve, besides you can't consider yourself jinx'ed until you've had eight wives :eek:

Draydurbullies

4th February 2011, 22:44

There you go Steve, besides you can't consider yourself junx'ed until you've had eight wives :eek:

I'm having trouble with my numbers sticking and it seems your still using your brain to type:D

Do me a favour Matt,
Ask Becky NOT to post out our Breed Standards:eek: We will pick them up in person :cool:

SDF

5th February 2011, 12:21

Sorry to hear about this case of another breakage in transit.

Just wanted to say that my Firefly arrived, and like my Fireflash, it was A-OK. It is a lovely piece. Very happy with it and great addition to my collection.

Looking forward to hearing about what is next up from RHD for Thunderbirds ...

And hoping that Gerry Anderson's new series of Thunderbirds arrives soon ...

helsam67

7th February 2011, 13:06

Quote : And hoping that Gerry Anderson's new series of Thunderbirds arrives soon ...

.
?????????

SDF

7th February 2011, 19:42

New series is reported in various places. But this one is from the Gerry Anderson himself. :)

http://www.bbc.co.uk/news/uk-12160694

helsam67

7th February 2011, 20:11

Result!

Cheers for the info.

Steve:)

MattB

9th February 2011, 04:12

New series is reported in various places. But this one is from the Gerry Anderson himself. :)

http://www.bbc.co.uk/news/uk-12160694

Thank you for the link.....that was brilliant, knew about the stamps but a new series of Thunderbirds.......excellent.....Timing is superb with our continuation of Anderson products....:)

all the best MattB:D